Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to CLOUD LEVELLING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to CLOUD LEVELLING SDN. BHD., accessible from https://cloudlevelling.online/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
At CLOUD LEVELLING SDN. BHD., we currently only ship within Malaysia. Our services cater to all regions and states, including Peninsular Malaysia, Sabah, and Sarawak. We do not offer international shipping at this time.
Shipping Fees
We are pleased to offer free shipping on all Orders placed through our website. No additional delivery charges will be applied, regardless of your order size, product type, or destination within Malaysia.
Order Processing Time
Once an Order is placed and successfully confirmed, our team will begin processing your order within 1 to 2 business days. During promotional periods or due to high order volumes, processing times may be slightly delayed, but rest assured, we always strive to ship your Goods as quickly as possible.
Estimated Delivery Time
All Orders are expected to be delivered within 7 business days from the date of dispatch. Depending on your location and third-party courier availability, actual delivery times may vary slightly. You will be notified via email or SMS once your order has been shipped, along with a tracking number if applicable.
Delivery Partners
We work with reputable and reliable courier services to ensure your Goods are delivered safely and on time. Deliveries are made to the address provided by You at checkout. Please ensure that all shipping details are accurate and complete to avoid any issues.
Delivery Conditions
- Our delivery services are available Monday through Friday, excluding public holidays.
- Deliveries are typically made during normal working hours, between 9:00 AM and 6:00 PM.
- A signature may be required upon delivery to confirm receipt of Goods.
- If no one is available to receive the Goods, the courier may attempt redelivery or contact You for further instructions.
Undeliverable Orders
In the event that a delivery fails due to incorrect shipping information provided by You, or if the parcel is unclaimed after multiple attempts, the Order may be returned to Us. Re-delivery may be arranged upon request, subject to confirmation and verification, and may incur additional handling charges at our discretion.
Product Availability and Delays
While we strive to maintain accurate inventory levels and product availability, certain items (e.g., specialized car parts such as gear sets, transmission components, or specific maintenance tools) may occasionally be out of stock or require additional handling time. If such a situation arises, we will contact You immediately to discuss alternatives or provide an updated delivery estimate.
Damaged or Lost Items During Shipping
All Goods are thoroughly inspected and securely packed before shipment. However, if You receive damaged Goods or if your package is lost during transit, please notify Us within 48 hours of receiving your parcel. We will initiate a review with the courier service and provide further assistance, which may include a replacement or refund depending on the situation.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page and will become effective immediately upon posting. We recommend that You periodically review this policy to stay informed about our shipping practices.
Contact Us
If you have any questions or concerns regarding your Order or this Shipping Policy, please contact our customer service at:
📧 Email: cloud_levelling@outlook.com
🌐 Website: https://cloudlevelling.online/
We appreciate your trust in CLOUD LEVELLING SDN. BHD. and look forward to delivering quality automotive parts and maintenance tools to your doorstep, reliably and efficiently.