CLOUD LEVELLING SDN. BHD. respects Your privacy and is committed to protecting Your personal information. This Privacy Policy explains how We collect, use, disclose, and protect Your information when You access or use Our Service or place an Order with Us.
Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CLOUD LEVELLING SDN. BHD. (202501014697 (1616111-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CLOUD LEVELLING SDN. BHD. website, accessible from cloudlevelling.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
When You access Our Service, contact Us, or place an Order, We may collect information including:
- Your name;
- Telephone number;
- Email address;
- Billing and delivery address;
- Order and transaction details;
- Information provided when contacting customer service; and
- Other information reasonably necessary to process and fulfil Your Order.
We may also collect certain technical information when You access the Service, such as Your IP address, browser type, device information, and general Website usage information.
2. How We Use Your Information
We may collect and use Your personal information for purposes including:
- Processing and fulfilling Orders;
- Arranging delivery of Goods;
- Processing Payments and refunds;
- Communicating with You regarding Your Orders;
- Providing customer service and responding to enquiries;
- Verifying transactions and preventing fraud or unauthorised activities;
- Improving Our Website, Goods, and services;
- Maintaining the security and functionality of the Service; and
- Complying with applicable laws and legal requirements.
3. Payment Information
Payments may be processed through third-party payment service providers.
We may receive transaction-related information necessary to confirm and fulfil Your Order. Payment card or other sensitive payment information may be processed directly by the relevant payment service provider in accordance with its own terms, conditions, and privacy practices.
4. Disclosure of Personal Information
We may disclose Your personal information where reasonably necessary to provide Our Service, including to:
- Courier and delivery service providers;
- Payment service providers;
- Website hosting and technology service providers;
- Customer service or business support providers; and
- Government authorities, regulators, or other parties where required or permitted by law.
We do not sell Your personal information for third-party marketing purposes.
5. Cookies and Similar Technologies
Our Service may use cookies and similar technologies to improve Website functionality, remember preferences, understand Website usage, and enhance Your browsing experience.
You may adjust Your browser settings to disable or restrict cookies. However, certain features of the Service may not function properly if cookies are disabled.
6. Data Security
We take reasonable measures to protect Your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, We cannot guarantee the absolute security of Your personal information.
7. Retention of Personal Information
We will retain Your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing Orders, providing customer support, maintaining business records, resolving disputes, and complying with legal or regulatory requirements.
When Your personal information is no longer required, We may securely delete or anonymise it where reasonably practicable.
8. Third-Party Websites and Services
Our Service may contain links to third-party websites, payment platforms, courier services, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the relevant third party’s privacy policy before providing personal information to them.
9. Your Rights
Subject to applicable laws and regulations, You may have rights relating to Your personal data, including the right to request access to or correction of Your personal information held by Us.
If You wish to make a request regarding Your personal information, You may contact Us using the contact details provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Our business, Service, legal requirements, or privacy practices.
Any updated version will be published on the Service with the revised “Last Updated” date. You are encouraged to review this Privacy Policy periodically.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
12. Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or Your personal information, please contact Us:
CLOUD LEVELLING SDN. BHD.
Company Registration No.: 202501014697 (1616111-D)
Telephone: 011-5790 4964
Email: cloud_levelling@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 1708, TINGKAT 1, JALAN BESAR, KAMPUNG BAHARU 14100 SIMPANG AMPAT, PULAU PINANG, MALAYSIA
Website: cloudlevelling.online