Please read these Terms and Conditions carefully before accessing, browsing, or using the Service, or placing an Order. By accessing or using the Service, You acknowledge that You have read, understood, and agreed to be bound by these Terms and Conditions.
Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CLOUD LEVELLING SDN. BHD. (202501014697 (1616111-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CLOUD LEVELLING SDN. BHD. website, accessible from cloudlevelling.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Acceptance of Terms
1.1 By accessing or using the Service or placing an Order, You agree to comply with these Terms and Conditions.
1.2 If You do not agree with these Terms and Conditions, You should not use the Service or place an Order.
1.3 The Company reserves the right to update, modify, or replace these Terms and Conditions at any time. Any updated version will be published on the Service.
2. Use of the Service
2.1 You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions.
2.2 You must not use the Service to:
- Conduct fraudulent, unlawful, or unauthorised activities;
- Provide false, inaccurate, or misleading information;
- Interfere with the operation or security of the Service;
- Attempt to gain unauthorised access to the Service or related systems;
- Introduce viruses, malware, or other harmful material; or
- Use the Service in any manner that may damage the Company or other users.
2.3 The Company reserves the right to restrict, suspend, or terminate access to the Service where We reasonably believe that You have breached these Terms and Conditions or applicable law.
3. Product Information
3.1 We make reasonable efforts to ensure that product descriptions, images, specifications, features, prices, and other information displayed on the Service are accurate and up to date.
3.2 Actual Goods may vary slightly from images displayed on the Service due to screen settings, lighting, photography, manufacturing variations, or other factors.
3.3 The Company reserves the right to correct any errors, inaccuracies, or omissions and to update product information at any time.
4. Orders
4.1 All Orders are subject to availability and acceptance by the Company.
4.2 You are responsible for checking the Goods, quantity, price, delivery details, and other Order information before submitting an Order.
4.3 The Company reserves the right to reject or cancel an Order where:
- The Goods are unavailable;
- There is an obvious pricing or product information error;
- Payment cannot be verified or authorised;
- The information provided by You is inaccurate or incomplete;
- We reasonably suspect fraud or unauthorised activity; or
- Cancellation is necessary due to circumstances beyond Our reasonable control.
4.4 If an Order is cancelled after Payment has been received, the Company will arrange any applicable refund in accordance with Our refund procedures.
5. Prices and Payment
5.1 Prices displayed on the Service are subject to change without prior notice.
5.2 The applicable Price will generally be the Price displayed at the time the Order is placed, except in the event of an obvious error.
5.3 You agree to provide accurate and valid Payment information when placing an Order.
5.4 Payment must be successfully completed through the payment methods made available on the Service before an Order can be processed, unless otherwise agreed by the Company.
5.5 We may use third-party payment service providers to process Payments. Such services may be subject to their own terms and conditions.
6. Delivery
6.1 Orders will be delivered to the address provided by You when placing an Order.
6.2 You are responsible for providing complete and accurate delivery information.
6.3 Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, traffic, operational disruptions, or other circumstances beyond Our reasonable control.
6.4 The Company shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by You.
6.5 Additional delivery terms and information may be set out in the Company’s Shipping Policy.
7. Returns, Refunds and Exchanges
7.1 Returns, refunds, and exchanges are subject to the Company’s applicable Return, Refund and Exchange Policy.
7.2 Where applicable, You may be required to provide photographs, videos, Order details, or other supporting evidence to support a return, refund, or exchange request.
7.3 All requests are subject to review and approval by the Company and applicable law.
8. Promotions and Discounts
8.1 The Company may offer promotions, discounts, vouchers, or other promotional activities from time to time.
8.2 Promotional offers may be subject to additional terms and conditions.
8.3 Unless otherwise stated, promotions and discounts cannot be exchanged for cash or combined with other promotional offers.
8.4 The Company reserves the right to modify, suspend, or terminate any promotion where permitted by law.
9. Intellectual Property
9.1 All content available on the Service, including text, photographs, graphics, logos, trademarks, designs, product descriptions, videos, layouts, and other materials, is owned by or licensed to the Company unless otherwise stated.
9.2 You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any content from the Service without Our prior written permission, except where permitted by applicable law.
10. Third-Party Services and Links
10.1 The Service may contain links to third-party websites, payment providers, delivery services, or other external services.
10.2 The Company does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
10.3 Your use of any third-party service is subject to the relevant third party’s own terms and policies.
11. Disclaimer
11.1 The Service and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
11.2 While We make reasonable efforts to maintain the Service, We do not guarantee that the Service will always be available, uninterrupted, secure, accurate, complete, or free from errors.
11.3 The Company does not guarantee that the Service will always be free from viruses or other harmful components, although We take reasonable measures to maintain the security of the Service.
12. Limitation of Liability
12.1 To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable loss arising from Your use of the Service or purchase of Goods.
12.2 This may include loss of profits, revenue, business opportunities, data, goodwill, or business interruption.
12.3 Nothing in these Terms and Conditions shall exclude or limit any liability or rights that cannot legally be excluded or limited under applicable law.
13. Personal Data
13.1 The Company may collect, use, process, and store Your personal information for purposes including Order processing, Payment, Delivery, customer service, fraud prevention, and other lawful business purposes.
13.2 Your personal information will be handled in accordance with the Company’s Privacy Policy and applicable Malaysian laws and regulations.
14. Force Majeure
14.1 The Company shall not be responsible for any delay, interruption, or failure to perform its obligations caused by circumstances beyond Our reasonable control.
14.2 Such circumstances may include natural disasters, floods, fires, severe weather, government restrictions, strikes, transportation disruptions, courier disruptions, system failures, internet or telecommunications failures, or other unforeseen events.
15. Suspension and Termination
15.1 The Company reserves the right to suspend, restrict, or terminate Your access to the Service if You breach these Terms and Conditions or applicable law.
15.2 Suspension or termination shall not affect any rights or obligations that arose before the date of suspension or termination.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be modified or removed to the extent necessary.
16.2 The remaining provisions shall continue to remain valid and enforceable.
17. Governing Law
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
17.2 Any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions, the Service, or any Order shall be subject to the jurisdiction of the courts of Malaysia, to the extent permitted by applicable law.
18. Contact Us
If You have any questions regarding these Terms and Conditions, Our Service, Goods, Orders, Payment, or Delivery, please contact Us:
CLOUD LEVELLING SDN. BHD.
Company Registration No.: 202501014697 (1616111-D)
Email: cloud_levelling@outlook.com
Telephone: 011-5790 4964
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 1708, TINGKAT 1, JALAN BESAR, KAMPUNG BAHARU 14100 SIMPANG AMPAT, PULAU PINANG, MALAYSIA
Website: cloudlevelling.online