This Shipping Policy explains the shipping and delivery arrangements applicable to Orders placed through the Service operated by CLOUD LEVELLING SDN. BHD.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CLOUD LEVELLING SDN. BHD. (202501014697 (1616111-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CLOUD LEVELLING SDN. BHD. website, accessible from cloudlevelling.online.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
1.1 The Company currently provides shipping and delivery services within Malaysia only.
1.2 We do not provide international shipping or delivery outside Malaysia.
1.3 Orders with delivery addresses outside Malaysia will not be accepted or processed.
2. Shipping Fee
2.1 Standard shipping is free of charge for Orders placed through the Service.
2.2 No standard shipping fee will be charged to You for eligible Orders.
2.3 Any applicable charges other than standard shipping will be communicated to You before the charges are incurred.
3. Delivery Time
3.1 Orders will generally be delivered within 7 days after the Order has been successfully processed.
3.2 The 7-day delivery period is an estimated timeframe and may vary depending on the delivery location, courier operations, public holidays, weather conditions, traffic, or other circumstances beyond Our reasonable control.
3.3 The Company does not guarantee delivery on a specific date.
4. No Overnight Delivery
4.1 Overnight, next-day, or express overnight delivery is not available.
4.2 You should allow sufficient time for Order processing and delivery when placing an Order.
4.3 Customers requiring urgent or same-day delivery should not place an Order on the assumption that overnight or next-day delivery will be available.
5. Delivery Address
5.1 You are responsible for providing a complete and accurate delivery address and contact information when placing an Order.
5.2 The Company shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccurate information provided by You.
5.3 If a delivery attempt is unsuccessful, further delivery arrangements may be subject to the procedures of the relevant courier service.
6. Delivery Delays
6.1 We aim to deliver Orders within 7 days. However, delays may occasionally occur due to circumstances beyond Our reasonable control.
6.2 Such circumstances may include courier delays, severe weather, public holidays, natural disasters, traffic conditions, operational disruptions, system failures, or other unforeseen circumstances.
6.3 If Your Order has not been delivered within the stated delivery timeframe, You may contact Our customer service team for assistance.
7. Order Tracking
7.1 Where tracking information is available, You may receive tracking details through the contact information provided when placing Your Order.
7.2 Tracking information is provided by the relevant courier and may take some time to update.
7.3 The Company is not responsible for delays or inaccuracies in tracking updates provided by third-party courier services.
8. International Shipping
8.1 International shipping is not available.
8.2 We only accept Orders for delivery addresses located within Malaysia.
8.3 We do not currently ship Goods to other countries or international addresses.
9. Contact Us
If You have any questions regarding shipping or delivery, please contact Us:
CLOUD LEVELLING SDN. BHD.
Company Registration No.: 202501014697 (1616111-D)
Telephone: 011-5790 4964
Email: cloud_levelling@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 1708, TINGKAT 1, JALAN BESAR, KAMPUNG BAHARU 14100 SIMPANG AMPAT, PULAU PINANG, MALAYSIA
Website: cloudlevelling.online